We are happy to have you participate in a Virtual Experience with Journeys International!

Please read these terms and conditions thoroughly. They contain information that will be important to your planning and guide how we will handle any circumstances that may change in the midst of planning or while a program is underway. If after reading our materials and talking with our staff you decide to participate in a Journeys International program, please send us your payment along with your completed Reservation Form. Important: Your booking is only complete once we receive your deposit and completed Reservation Form, and once we have confirmed that space is available.

Pricing and Payment

We will confirm your reservation once we receive your Reservation Form and deposit or total payment.

We charge an additional planning fee of $250 per program for preparing customized proposals. This fee may be credited to your total cost upon booking, but it is non-refundable if you choose not to finalize your reservation.

Prices are stated in U.S. Dollars. We will send an invoice for your total estimated cost when we send your reservation confirmation. The balance as shown on your invoice is due 30 days prior to your program start date regardless of whether any arrangements are still pending. Although we do our best to avoid increasing prices after we receive your deposit, in some cases it may be necessary to adjust pricing after we receive payment to allow for changes in group size, currency exchange rate fluctuations, and/or other circumstances attendant to the challenges of the unique adventures we provide.

Late payments may jeopardize confirmation of your program participation and in some cases may result in additional fees or forfeiture of your spot. If we have not received final payment 10 days prior to departure, then your reservation may be canceled subject to our Cancellation & Refund Policy stated below.

We accept payments by Visa, MasterCard, American Express, or check drawn on a U.S. bank account. Paying by credit card offers you certain consumer protections, including the ability to initiate a chargeback if you believe we have committed consumer fraud. You may not use credit card chargeback as an alternative to compliance with your agreement with these terms and conditions.

Late Signups

Early reservations are encouraged! Some programs fill several months in advance. We can confirm your space once we receive your deposit and signed Reservation Form. We try, but cannot guarantee, to accept late signups. In the event that we are able to accept reservations for virtual programs the same week of the program, additional fees may apply to cover administrative costs necessary to expedite your reservation confirmation and transmit your program materials. For reservations made fewer than 30 days in advance of your program’s start, full payment is due at the time of booking.

Program Changes

We understand that circumstances arise that lead you to inquire about changes to your custom program, and we aim to satisfy your requests. Once activities and accommodations have been confirmed, we charge a $50 change fee, in addition to the difference in costs for the services booked. When changes are requested less than one week before your program’s start, the change fee is $250.

Journeys International reserves the right to change or reprice any program due to acts of insurrection, strikes, weather, acts of God or government, or any other force majeure or cause beyond the company’s control. Journeys International cannot guarantee conformity with the provided program plan at any point in time. Among other things, if necessary Journeys International may change the scheduled dates of a program; omit or alter sections of the plan; substitute leaders; or change activities; all without notice and without allowance for refunds.

Cancellations & Refunds

If you must cancel before your program begins, please notify Journeys International in writing by emailing info@journeysinternational.com or writing to your adventure specialist directly. You may request a full refund up to 24 hours prior to the start of your virtual program. Some programs require specific non-refundable payments that will be noted in the program description. In the case of cancellation, such amounts are withheld. Payments due at the time of cancellation remain the responsibility of the participant.

If Journeys International cancels or postpones a program before the program starts for reasons completely within its discretion, such as but not limited to insufficient group size, all money for services described in the program description will be refunded in the form of credit towards a future program with Journeys International, less unrecoverable fees and penalties already paid to service providers, or the client may submit a written request for a refund to the original form of payment. If a program’s cancellation is necessary due to acts of insurrection, strikes, weather, acts of God or government, or any other force majeure or cause beyond the company’s control, credits and refunds will be issued according to the standard cancellation schedule, less unrecoverable fees and penalties already paid to service providers, without regard to whether client or company initiates cancellation or postponement.

Once a program begins, there are no refunds for unused goods or services.

Transfers Between Programs

You may transfer between some programs upon written request, subject to the approval of the staff of Journeys International. In the event that Journeys International cancels a program, you may transfer the full amount of your payments to another program without penalty, subject to availability.

Expenses Covered

Normally, our stated total costs for virtual programs include the costs of all guides, leaders, activities, and materials specified in the itinerary. We do our best to avoid increasing prices after receipt of your deposit, but factors beyond our control might require us to change our prices without prior notice, even after you have signed up.

Expenses Not Covered

Costs not included in the price may include: cost of materials required for program activities that you will need to provide for yourself and that will be specified in advance; data costs for connecting to the experience through your internet provider; anything else not specified as included.

If a program must be modified due to medical emergency, acts of insurrection, strikes, weather, acts of God or government, or any other force majeure or cause beyond the company’s control, then the participant may incur additional costs that are not included in the program price. Journeys International will make every possible effort to minimize these costs.

Group-Sized Pricing & Group Minimums

Some virtual programs require a minimum number of participants to operate. When pricing for a group program is based on the number of participants, staff and guests of Journeys International (such as topic experts, journalists, photographers, leaders-in-training, or others) are not included in the numbers counted to determine the price. Final decision to cancel a program due to insufficient signups is made at least 60 days prior to departure.

Some virtual programs have a maximum number of participants with which they can operate effectively. When this is the case, we will maintain a waiting list of interested participants in case cancellations make additional spots available.

Assumption of Risk

Throughout any program of Journeys International, certain risks and dangers may arise. These include, but are not limited to, exposure to forces of nature; exposure to illness or virus; and accident or illness due to physical exertion. The unique nature of adventure programs entails inherent risks that may be involved in unique program activities and, in fact, the specific nature of these activities is often a reason for participation. Even if a trip or program is rated “easy” these dangers and risks are present. Journeys International and its agents and operators will have no liability regarding emotional distress, equipment, access to, or adequacy of medical care, evacuation plans, or emergency supplies that may be available. When you acknowledge these Terms & Conditions on your reservation or registration form, you agree to participate in these activities with full knowledge of the dangers and risks involved and agree to assume all risks, including trauma, sickness, injury, and death.

While Journeys International intends that your experience be safe and comfortable, Journeys does not have legal or operational control or ownership of service providers who are not in our employ and acts only as agent for the owners of the businesses with which we contract. Journeys International is not responsible for any negligent or willful act or failure to act by any such person or entity, nor for any act or inaction of any third party not under its control.

In consideration of the right to participate in Journeys International programs and the service arranged for you by Journeys International and its agents and representatives, you unconditionally and fully assume all risks of bodily injury, death, emotional trauma, property damage, and/or theft, however caused, including those mentioned above, as a result of participation, and release Journeys International, its agents, and its representatives from any and all liability, actions, causes of actions, suits, debts, demands that you may have, including for bodily injury, death, or property damage, loss of income, and other claims.

Fitness to Join

Good physical and mental health are essential for the enjoyment of Journeys International’s programs. It is your responsibility to select/design an experience appropriate to your own abilities and interests. You are responsible for being in sufficiently good health to participate in your program, and for consulting with your physician for medical advice regarding participation. By acknowledging these Terms & Conditions, participants certify that they do not have any physical, mental, or other condition that would create a hazard for him/herself. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by particular activities or particular foods, notify Journeys International in writing prior to booking. We assume no responsibility for medical care, and we cannot guarantee meeting special dietary requirements or vegetarian needs. Participants may be required to furnish a physician’s statement of good health for some programs.

Journeys International’s or the individual group leader’s or guide’s judgment shall provide the ultimate determination of an individual’s fitness to embark upon, or to continue, a program. Journeys International reserves the right to refuse reservations or deny participation to anyone whom it deems unsuitable for a program or certain activities. Once a reservation has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current major medical insurance policy for the duration of their participation. Proof of such coverage may be required.

Personal Conduct

You are responsible for acting in a manner considerate and respectful of fellow group members, presenters, and guests.

Certain activities included in your program may require specific safety precautions. You are responsible for listening to instructions, adhering to guidance, and following the protocols provided for safety throughout the program. If you are unsure about safety precautions, you are responsible for seeking advice. If guides or staff perceive your behavior as risky, uncooperative, or otherwise unsafe, they may remove you from an activity for the safety of yourself and others.

Sexual harassment or misconduct of any sort by Journeys program participants is not tolerated. You may not make jokes or sexually suggestive comments or gestures regarding the bodies or bodily activities of fellow participants, program staff, site staff, or any people you encounter during your program.

Hate speech, or any speech or behavior that program leaders or guides deem disrespectful, will not be tolerated within any Journeys International program. You will be asked to discontinue your participation if you continue to exhibit hateful or disrespectful speech or behavior after a warning. No refund of participation costs will be issued in such a situation.

Recording

Journeys International may take photographic, audiographic, and videographic recordings during your program, and may use your image and voice for promotional and commercial use without compensation.

Planning & Preparation Services

We look forward to working with you! After we receive your deposit, we will send you any materials necessary to prepare for your program and an initial invoice for any balance due. You are responsible for reading all information provided, and for providing all materials specified as the participant’s responsibility.

Please call our office at any time if you have questions about your trip or for additional information.